Refund policy

Retail Customer Returns

We offer a 30-day return policy for retail customers. To be eligible, items must be in like-new condition and in their original packaging.

Conditions:

  • Restocking Fee: A 20% restocking fee applies to all returned items. This includes backordered products.
  • Return Shipping: Customers are responsible for return shipping costs.
  • Exclusions: Clothing items that have been worn are not eligible for return.

How to Initiate a Return

1. Purchased Directly from Boosted Mentality Motorsports

    • Email us at boostedmentalitymotorsports@gmail.com with your sales order number to request a Return Authorization Number (RMA).
    • After receiving your RMA, ship the product to:
      • Boosted Mentality Motorsports
        407 Godsey Drive
        Union, MO 63084
    • Once shipped, please email us your tracking number.
    • Important: RMAs are only honored if the return is postmarked within the permitted 30-day return period. Items that do not qualify will either be discarded without refund or returned to the sender at their expense.

2. Purchased Through a Distributor

    • If you purchased through an authorized distributor, please contact them directly to initiate your return.

Distributor Returns

  • No Restocking Fee: Distributor returns are not subject to restocking fees.
  • Return Process: Distributors should contact our customer service team for return instructions.

Order Cancellations

Orders canceled after payment but before shipment may be subject to a 3% cancellation fee (imposed by most payment processors).

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is:

  • Defective
  • Damaged
  • Incorrect

We will work quickly to resolve the issue.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (special orders, personalized items)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

If you have questions about a specific item, please contact us before returning.

Exchanges

The fastest way to get a full exchange is to:

  • Contact us at boostedmentalitymotorsports@gmail.com
  • Send us full details of your request for exchange, including pictures if possible.
  • Once your return is accepted, we will issue a method to return your original product.
  • Once we receive your original product, we will inspect and if accepted, we will ship you a replacement product.

European Union Customers

For shipments into the European Union, you have the right to cancel or return your order within 14 days without providing a reason. Items must be:

  • In the same condition as received
  • Unworn/unused, with tags
  • In original packaging
  • Accompanied by a receipt or proof of purchase

Refunds

  • We will notify you once we’ve received and inspected your return.
  • If approved, your refund will be issued to your original payment method within 10 business days.
  • Please allow additional time for your bank or credit card company to process and post the refund.
  • If more than 15 business days have passed since your refund approval, contact us at boostedmentalitymotorsports@gmail.com.